[Resolved] Flipkart — selling me a fake/duplicate product. | |
I have a complaint about a order whose order id is OD[protected]. I have ordered this product when I was on ship to my friends home and when I came back and found that I have received a fake product. I have raised a complaint against it but customer care team denied to raised complaint against it and they resolve my querry by saying you are very late to return this product. And yes it's true that I trust on flipkart and order this product earlier and have not check it's Originality. But the thing is flipkart has written it's a verified product so how could they sold me duplicate product. And I have paid for a brand but they gave me a road side product. I have last talked to Mr. Ali Khan from customer support as he is senior and he said that I have no other options and they forcely saying that your querry is resolved. So according to consumer they have cheated me by sending me fake product. Was this information helpful? | |
Nov 1, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Sep 26, 2019 Flipkart Customer Care's response Hi Arun, We're sorry for the trouble you had to go through. We understand your concern that your experience with seller services has been an unpleasant one about your order 'OD[protected]' for 'French Connection Casuals For Men'. Since the product was delivered to you on July 19, 2019, and it has crossed the seller's 30 days return lifestyle policy period. However, as you confirmed that product already used by your family member and you contact us after a long time, due to this the seller will not be able to help you out. Trust us if there is any other way, the seller could have surely helped you out. To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy | |
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