[Resolved] Flipkart — sent wrong item, have been asking for replacement for a month

mayanktp

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110019

Ordered
Homelux floral king electric blanket
Color: multicolor
Seller:
Laxmibhandar

Seller sent electric kettle that too broken. Now this fraud seller is neither accepting replacement nor refunding. The issue has been ongoing nearly a month. # service flipkart.
The issue id in[protected]. Following is the email i received.
"dear customer,
We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 10 aug, 3:00 pm.
Thanks,
Flipkart customer support".
They called me and said we will get you replacement the same thing they said last 3-4 times. They have no empathy for their customers. Moreover i've been shopping for a lot from flipkart now i am really pissed.

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Sep 12, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2019

Flipkart Customer Care's response Hi Mayank,

We are happy to inform you about your replacement of the product Homelux Floral King Electric Blanket has been approved by the seller.

We are happy to let you know that the courier service provider has confirmed the pickup and delivery of the product from your address by 16 Aug 19. You can also check your order status here: http://fkrt.it/bqWLi~NN [After shippment].