Hello Team,
We have a serious issue regarding Bharat Lifestyle Nano L shape Fabric 6 Seater Sofa ordered from Flipkart on 4th Jan'2022 for Rs. 23, 999.
We requested for replacement on 5th Jan'2022 due to poor finishing and fabric damage at one corner of the sofa.
We got a call from Easy fix for a Technician visit which was completed on 14th Jan'2022.
Contact no. from Bharat lifestyle (Easy fix)- +91 [protected], Name- Ruchika
Contact no. of Technician- +91 [protected], Name Sharukh
We contacted Flipkart customer care on 15th Jan '2022 and let them know that the app is still showing as pending on Technician visit however it was completed on 14thJan and Flipkart is not able to properly track the issue with the product to which they confirmed that it could be a technical problem.
On 17th Jan'2022 we got a call from Spoton courier services for product pickup, we called Flipkart customer care to double check meanwhile their app is still showing on pending Technician visit to which one of your agents confirmed to us that we must get pickup acknowledgement from the pickup agent and there could be a technical problem with the app not showing correct status.
On 18th Jan'2022 Flipkart app showed the current status as " Your return request is canceled ".
It's a shame how the issue of the customers are being tracked by the Flipkart and the app is not updating with the action steps arising to multiple calls to customer care.
I have done ample online shopping with Flipkart, but this time it really cost the trust which I had on Flipkart safe online shopping.
At this moment, the product has been picked up from our place, and we have already paid for the product.
One of the grievance officer from Flipkart informed us that Flipkart is not responsible for our purchase and provided us with Bharat Lifestyle contact number and email address which is not valid when reached.
Surprisingly such fraud sellers are tied up with you and as a resolution you guys are totally not taking any responsibility.
We don't want replacement from Flipkart now, we would like to have refund.
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I urge flirpkart to take this issue right away ..as i was present when all this happened..and this really evokes the trust placed on a brand .!...go and check our transactions history with flipkart..and u will definately realise the cost of the trust u have broken .!