Flipkart — Service denial - Cheating - Not willing to provide service for a product with insurance

Address: Bangalore, India

I have purchased a Bosche washing machine 2 years back and have purchased a 3 year Flipkart Appliances protection insurance along with it. Now the appliance is not working and I have contacted flipkart and Jeeves (insurance wing of flipkart) for repairing the machine. After repeated requests 1 guy came and checked the machine and said he will come after 7 days and gave a number. We tried calling him several times and this guy is not picking up and nobody came till now. We again called flipkart and they transferred the call to Jeeves customer care and to my surprise they said my previous complaint was not registered and even though I am agitated I registered the complaint again and waited for two weeks and no luck. Now Its more than two months machine is not working and no one came for repair. I tried to contact the customer service again they are unwilling to give the service person contact details, they will always tell that they will try to find a solution but none happened. What should I do now? If flipkart cant provide servicing for product then they should not provide insurance for it. This is cheating/fraud because atbyhe time of purchase they will take the money for insurance and then when something a happens they will not provide service. This is cheating in daylight. Someone should take action on it.