[Resolved]  Flipkart — Service Quality

Address:

Mumbai City, Maharashtra

Order number :[protected] Tracking ID No. : FMPC[protected] Item: APG Cricket Invidual Grace Ordered on : Tue, 28th Jul'15 While ordering it was referred vide sms that delivery would be made on or before 8th Aug'15. Received no communication about the status hence called up your representative Ms.Manasi who booked a complaint and mentioned that by 10th order's delivery details will be provided. As there was no feedback again spoke to Ms. Preeti, as she couldn't give convincing answers she transferred it to Ms. Kadambari who in turn mentioned that if by 5:00 pm if there is no response then we will have to place a new order. To this strongly protested as we do not want further delay on the delivery of the product. Surprised that a reputed company like yours is faultering commitments and no proper feedback is received and the numbers which are mentioned to lodge verbal complaint it is quite a task to speak to your reps. it takes approx 10 - 15 mins to speak and it is after several calls we get the number. Awaiting a prompt report to change our opinion about your company. Sanjit Gupta