Flipkart — SHAME ON YOUR SERVICE - FALSE CLAIMS

Address:

Mumbai City, Maharashtra

Flipkart - Shame on you and your service !!! I have been a loyal customer of flipkart over the last couple of years.. But what i have faced this time what i have experienced is completely "Unprofessional and unacceptable" I ordered this handset on 6th of june and used the faster delivery option by paying a premium of 90 and got it delivered on 7th June. Within the first 5 days of delivery, we understood that the product we have received is definitely faulty and defective. The phone does not have 1 or 2 problems but has only problem areas. The following are the defects in this phone: - Phone is super slow and takes 30 seconds to swipe from one app to another; tapping on a single application takes more than 25-30 seconds to wait.. Swyping on texts take like forever.. It is super slow and definitely has some hardware/software issue. - It gets stuck and does not work for minutes at a stretch - The display is distorted and the wallpaper gets topsy turvy; you can see static on screen every now and then - Worst touch ever; it seems somebody has used the phone before and returned it. you have to tap cou-ple of times to get it working - Battery drains in no time and there is an excessive heating issue as well. There are so many issues in this new phone that there is no second thought that the handset delivered is FAULTY and defective... PERIOD !!! I WANT TO GET THIS PHONE REPLACED IMMEDIATELY otherwise all the damn promises and replacement claims Flipkart is making are simply FUTILE AND MARKETING GIMMICK !!! To top it all, once i made the relevant complaint to replace the product - i got a call from customer care to reset the product once again and to download the application smartchk - Also i was told that i will be sent a text which will have timelines for next call and i ll be provided pin for the application.. But to my surprise, all that was farce on phone to delay the process longer and i was mailed today by Flipkart that my " Complaint and return request stands rejected as the matter has been resolved between buyer and seller"...WHEN DID THAT HAPPEN AND HOW ???????? I NEVER GAVE MY CONSENT ON THE SAME, AND I STILL HAVE THE SAME PHONE ... FLIPKART TEAM, Stop this business and shut the shop if you are handling your loyal customers this way by luring them into confidence and then rejecting their genuine requests.. I WANT AN UPDATE NOW ON MY CASE, IF POSSIBLE