Flipkart — shipment delay

Address:

Bangalore, Karnataka

Actually i had placed an order on Aug 9th . But still we didn't received the order yet. I had a discussion with your agents for 4times, but no use. Discussion-1:- I called your agent, she told me that " she will not promise the exact date for the delivery but she had given promise that it will deliver by 19th Aug (which is the promise date when i place the order). BUt by Aug 19th i had received my order. Discussion-2:- I called your agent, He told me that we will register a complaint and one of our agent will get back to you in 4hrs. As he said one of your agent get back to me, saying that there was a problem with our courior partner, and at the same time he informed that he will follow up with them to get the product be delivered by Aug 21st for sure. I had request him to provide the status of our product such that it will avoid unecessary call's to your customer care. BUt till date i didn't recived any status update(i.e., SMS or EMail). This is showing the irresponsiblility from your end. Discussion-3:- (Aug-20th) i called your agent as usally because i didn't receive any status from your side. Your agent replied that already we regestered a complaint for this, a separate team will be engaged for this kind of activity, this is the reason that your are not seeing any updates in flipcart site. And he informed me that we are doing a reshippment for this kind of issues so we are also not able to see the details. So, i will drop a mail to appropriate team to get back to you. As he said our again one of yours agent called me saying that 100% your product will be deliverd by Aug-21st 7PM EST. But still i didn't recived my product. They didn't able to Stand on there Second promise also...!!! Discussion-4:- I called your agent because still i didn't received my product. Again he repeated the same thing that there was a delay with our couriour partner. i am not understanding why you guys are blaming others (courior partners). Are you are really sorting out this problem ? because you are askinng for the same escuse again. And he informed me that the will again place a new order by cancelling the old one such that i will receive the product by 28th Aug. And at same time is not giving me the promise that he will send from other courior partner. Still with hope i requeted him to place a new order with Quick delivery for this i am ready to pay 100 Rs. more. BUt he said that this service is not available for my address. Hence, i am frustrated with the approach of your agents so i had cancelled my order. i oberved that there is a gap between you guys from Discussion-3 & 4, In Discussion-3 he told that we had reshipped & again in Discussion-4 they are saying that we will again reship the product. I am suprised/ shocked by your approch so finally cancelled my order. Actually a customer will place an order by seeing the flipcart but not your couriour partners. Stop blaming on other to escape the situation.