[Resolved]  Flipkart — Shipped defective mobile Lenovo A6000 Plus (OD[protected] .)

I have placed two order on dated 15th May 2015 vide order no OD[protected] but I have cancelled the order as delivery will be scheduled on 8th Aug 2015. One order is cancelled and another order was on hold due to call centre executive Mis-guidance. Surprisingly, the phone which was hold to cancelled actually delivered on 21st July 2015. Actually I was really surprised how it's delivered in promptly manner ( the order which is still in phase of cancellation).As I have already explained that required two phones and hadn't received any refund of payment the phone which was on hold for cancellation. That's why I received that phone which not supposed to be received by me but my money was stuck that's the main reason I have accepted the same. If I am not wrong each and every details of my telephonic conversation is recorded for quality purpose of Flip kart. I had talked too many times call centre executives that faulty phone as delivered on dated 21st July 2015 as far as the phone which was delivered on 20th July 2015 is working smoothly till now.

1. Order No.OD[protected]purchase though cash on delivery basis) delivered on dated 20th July 2015 It's running smoothly

2. Order No.OD[protected]Payment through credit card) Device is not in good condition, which I have explained it to my earlier complaint but in my earlier complaint I have wrongly mentioned wrong order no.

Today Flip kart executive came to my place to replace the product but when he has checked the Serial no of the product it's not matched with the order. On same time, I have called the call centre on[protected] and talked to the executive that we have received the same product may be it happened due to multiple order an requested please check your record and make it possible be he told me strait-way that please contact call centre on[protected] . His personnel checked the phone (Mr. Ashok Mobile no.[protected]) and I have explained each and every thing but all is not in hand as his work is to follow the order of his bosses.

Than I have contacted on[protected] and talked to Mr. Mandeep and explained him everything. He is a very decent guy and assured me that he will tried to help me but every thing is not in his hand and it will take 24 hours.I have given my IMEI1:[protected] and IMEI2:[protected] and S/N:HGB2UDQY(11)

FURTHER I AM FADE-UP AND CONFUSED IN ORDER NO. SO I AM PROVIDING THE FAULTY PHONE DETAILS WHICH ARE AS UNDER :
IMEI1:[protected] and IMEI2:[protected] and S/N:HGB2UDQY(11)

I AM REALLY VERY GREATFULL TO YOU . IF YOU WILL RESOLVE THE SAME ON TOP MOST PRIORITY AS I REALLY NEED IT.

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Almost 72 Hours passed but not getting any proper response from Flip Cart.

On 25th July i have received a mail from Flip Kart on they have assured me that the same will be resolved. He assured me that the same will be resolve by 28th July'15 1PM. Neither, I have received any call nor any response from flip Cart.


On Jul 25, 2015 7:07 PM, Flipkart Customer Support <[protected]@flipkart.com> wrote:
ORIGINAL
PRODUCTS CASH ON
DELIVERY FREE & EASY
RETURNS 100% BUYER
PROTECTION
Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 28 Jul, 1:00 PM.
Thanks,
Flipkart Customer Support
Flipkart.com
24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection

Further, Yesterday, around 10:50 PM, I have made a call to Customer Care and talked to Charan Raj (Incident no.[protected] regarding replacement Update and he will assured the same will be resolved by 28th July 1 PM.

I therefore request you to please take necessary action against them as they are playing role of postman i.e.Just passing the ball.

Now situation become worse and i don't want replacement of product. what I want from them to collect there product and refund my amount immidiatily.