Flipkart — SHORTAGE IN DELEVERED QTY. Order Id: OD[protected]/[protected], Invoice No: FAL[protected]/[protected]

Order Id: OD[protected]/Date:[protected], 07:13 PM; Invoice No: FAL[protected]/Date:[protected], 10:38am, TOTAL AMOUNT PAID: RS. 1290.00
Ordered 5Qty of the same Item, but delivered only One (1) Qty. According to Flipkart, 1 Qty means 2Nos of Tube light and total of 10 Nos to be supplied. But supplied only 1 Qty=2 Nos tube light. The package is suitable for accommodate only one Qty and no space for accommodate 5Qty (10 Nos). Simply mark delivered 5Qty as delivered.
I filed a complaint via the Flipkart channel on the delivery date, 21/07/2024. The customer care representative consented to a refund. I have received a refund for one order amounting to Rs. 258/-, however, the remaining four quantities are still pending, and the issue is marked as resolved, which it is not.