[Resolved]  Flipkart — Smartphone compliant

Address:Kottayam, Kerala, 560034
Website:www.flipkart.com

I bought a phone leeco 1s eco from flipkart on may 27. Its left part of speaker and back button were not working. And i don't got my free back cover. I didn't knew how to return a product so i waited for 4 days. After that its screen bottom broke while charging. How can a gorilla glass break so fast in 4 days. I got call from flipkart when i requested return. They said that i must give compliant in 48hours after purchase. And they cant give replacement if screen if broken. They said go to service centre. Then why is the 30 day replacement policy.
For the first time i am getting a compliant for an item purchased from flipkart. I have bought so many things from different accounts for me and my relatives. And suggested it to all. When i asked for an exchange of my phone for the first time you are saying you can't... I have too many reasons for why i requested to exchange... I don't have time for running to service centers which are so far from here and why should i repair my phone. If i repair it also it will not last for 1 or 2 weeks. Usually a phone should last for minimum 1year. The phone which cant last for 1 week. How can it last for 1 year? What should i do?
I don't want replacement i just want to exchange it with any other low cost phones. And i don't want remaining money back. Please... I can't waste my money again for this phone.
Please do something. I don't have money to waste for a phone which is not worthy.
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Jul 23, 2016
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2016
Flipkart Customer Care's response
Hello, Greetings from Flipkart! We are unable to find order detail or contact information hence we request you to contact our customer care on below detail. Call us: We're available 24 hours a day. [protected] Mail us: [protected]@flipkart.com Hope this helps ! Thanks for shopping with Flipkart.
Complaint comments 

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I bought a phone leEco 1s eco from flipkart on may 27. Its left part of speaker and back button were not working. And I don't got my free back cover. I didn't knew how to return a product so I waited for 4 days .after that its screen bottom broke while charging. How can a gorilla glass break so fast in 4 days. I got call from flipkart when I requested return. They said that I must give compliant in 48hours after purchase. And they cant give replacement if screen if broken. They said go to service centre. Then why is the 30 day replacement policy.
For the first time I am getting a compliant for an item purchased from flipkart. I have bought so many things from different accounts for me and my relatives. And suggested it to all. When I asked for an exchange of my phone for the first time you are saying you can't... I have too many reasons for why I requested to exchange... I don't have time for running to service centers which are so far from here and why should I repair my phone. If I repair it also it will not last for 1 or 2 weeks. Usually a phone should last for minimum 1year. The phone which cant last for 1 week. How can it last for 1 year?What should I do?
I don't want replacement I just want to exchange it with any other low cost phones. And I don't want remaining money back. Please... I can't waste my money again for this phone.
Please do something. I don't have money to waste for a phone which is not worthy.

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