[Resolved]  Flipkart — Store Inactive after getting 2-6-7-8 upcoming ORDERS

Address:

Sangam Vihar, Khora, Ghaziabad U.P.

This Ticket has been RAISED @22 August 2020.
INCIDENT ID - IN[protected]

Hi, When i search my brand name the error showing error Currently Unavailable, We have noticed from long time after 8 order received there are all the product showing Currently Unavailable, Please help us what should i do for this, if this error are regularly keep on showing how can we archive flipkart target, Please call me @[protected].

*****REPLY FROM FLIPKART*****
Dear Seller,

Good Afternoon!

This email is in reference to your concern regarding the "Visibility issue".

Our sincere apologies for the inconvenience you have experienced due to this issue.

We have received the information from the Catalog team that owing to the lockdown, some of your products may not be available for certain pin codes which are identified as containment zones, sealed down zones, and zones where entries are restricted by the Government.

We will continuously evaluate the situation and activate the pin codes if they are safe to be served in the days to come.

We request you to provide confirmation for closing the case.

Your patience and understanding are appreciated in this regard.

Have a Pleasant day,

Thanks and Regards,

Flipkart CareTouch

*****AGAIN REPLY FROM SELLER SIDE*****

Hi If my area are not containment zone, so why other seller have come order in upcoming, My area have many seller those have received upcoming order and also these seller all product visible in website, Is this only me, Please look at this and please don, t close the ticket without any verfication

*****REPLY FROM FLIPKART*****

Dear Seller,

Good Evening,

This email is in reference to your concern regarding the "Visibility issue".

Our sincere apologies for the inconvenience you have experienced due to this issue.

We have received the information from the Catalog team that owing to the lockdown, some of your products may not be available for certain pin codes which are identified as containment zones, sealed down zones, and zones where entries are restricted by the Government.

We will continuously evaluate the situation and activate the pin codes if they are safe to be served in the days to come.

We request you to provide confirmation for closing the case.

Your patience and understanding are appreciated in this regard.

Have a Pleasant day,

Thanks and Regards,

Flipkart CareTouch

*****REPLY FROM SELLER*****

Dear Team, Thank you for your response. As per your reference mail you suggested us that our office is in containment zone, Sir I have some quick questions. 1. if my area is in containment Zone so why I am delivering My products from Mon to Friday. 2. Since Last 3 Weekends only i am getting this issue. for your reference some screen shots are attached. 3. Is this only for TukTuk Lifestyle however others seller are getting orders and closing deals in our area. 4. if i will get all upcoming orders by Friday i will pack and dispatch my products on time so my listing will be visible and i will get more orders. Dear team, I am here for business and you are too. So, if i will not get orders on time it will impact my revenue and your commission as well as. If you guys blocking me on every weekend . so i will get bad reviews from my clients and it will impact my rating or reviews. If you are not able to resolve this issue please provide my the contact details of senior Management. i hope my issue will resolve on priority basis. Regards Tuktuk Lifestyle [protected]

Hello team, Please resolve my issue asap. Because this is a MAJOR problem.. If the problem keeps on coming then i will never progress on this platform.. because this is not my fault. Please rectify this. Thanks

*****AFTER THAT FLIPKART MARKED THIS TICKET HAS BEEN RESOLVED***** BUT DON'T NO WHY??

then i was again reopen this TICKET

Hello, Team said that "this ticket has been resolved" BUT WHY its resolution has not been received YET. so why are you CLOSE my ticket from your END. this is not fair. I am losing a lot now if Some orders starts arriving so this problem started. please resolve this issue i am again SAID that this is not my FAULT. if my fault, le us know then we solve it. My upcoming orders do not go the pending TAB for 2-3 days after arrival & also you have given us EXPRESS. its not o[censored]se. what will i DELIVER to someone until i get the ORDER. Please Flipkart TEAM please resolve this on urgent BASIS. because i have don't have any other option

BUT THERE IS NO RESOLUTION