I ordered the book titled "Stree Upekshita (The Second Sex)" which is a rare book and an expensive one. Instead of the claimed book, I received a cheap dubious different book titled "Sukh, Shanti and Anand". I have attached the picture. I initiated refund but Flipkart cleverly has no option to mark that I have received a wrong product. So I had to go with damaged product to claim return and I did provide the exact reason as sub reason.
Now the pick-up person from Ekart refuses to take the return because the book "Sukh, Shanti and Anand" doesn't match the image shown on the product. My refund was cancelled! This is such an easy scam where the seller can send any random book and the buyer cannot claim return. I have the original packaging also with me and the book receives fits well in it so that there is no doubt that it is the book I received.
I have initiated a new return with ID:[protected]. Kindly please either notify the Ekart or remove image from the return request sent to the delivery (pick-up) agent .
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