Flipkart — Stupid Delivery from FlipKart

Address:

Bangalore, Karnataka

Dear Flipkart team, This is regarding OD[protected] delivery with stupid service responsibility from flipkart courier guys and management is not aware of what is happening out side and to the customers. I ordered LG TV and am supposed to deliver @21st Oct 7pm - 10pm time frame. And I got a call from courier guy the same day morning and was checking to me the item can be delivered before 1 pm, but I asked him I won't be available in that time as I have to go to office and asked him to deliver it ordered time 7pm-10 pm. But he replied if not before 1pm, they can deliver it only on next day. But due to curiosity I said them okay, please deliver it @1pm and I can wait for you and I took leave from office. But till 2pm there was no delivery and when I contacted them they said that we will deliver it tomorrow. I begged them to deliver at any time today because I already took the leave and waiting for you only, finally I quarrelled with them but no use, they simply the cut the call. Courier guy no# [protected]. Then I called customer care rep Varsha and raised compliant#[protected] and she confirmed within 5 hours will get a call back and deliver the product, but there was no response after that. Again called customer care, explained entire story, he also given confirmation to deliver the product today itself. But later after one hour got sms saying "We regret to inform you..." from flipkart. And till now there is no phone calls no responses from anyone from Flipkart team, this is totally disappointing to me. What a services from flipkart nowadays and no responsibility or customer services from management. I will re-think next time when I am planning to buy anything from flipkart as it is second time delivery delay is happening to me in 5 days gaps. And specific to this issue, just because of courier guy decision, the goodwill of Flipkart is going at least in my mindset. Flipkart was very good earlier and customers had a trust on guaranteed delivery, but nowadays team is totally loosing it. Dear management team, Please take care of this issue.