Flipkart — subject: urgent: complaint regarding missing item and denied return request - order id: od[protected]

Address: Toll gate, anandapuram

Dear Flipkart Customer Service,

I am writing to formally file a complaint regarding my recent order (Order ID: OD[protected]. The package was delivered on [delivery date], but the item I ordered was missing from the package.

Despite my initial return request, I received a response stating that my request could not be fulfilled because the courier confirmed delivery of the item in good condition. However, this does not address the issue that the item was not in the package when it arrived.

I kindly request your immediate assistance in resolving this matter.

1. Order Details:
- Order ID: OD[protected]
- Delivery Date: [July 7]

2. Issue: The package was received intact, but the ordered item was missing.

3. Evidence
- Attached photos of the package as received, showing the exterior and interior.


4. Previous Communication
- I submitted a return request on [July 7], which was denied due to the courier's confirmation of delivery. This response does not address the fact that the item was missing from the package.

5. Trust and Credibility
- I have been a loyal Flipkart customer for [number of years/months], and I have always had positive experiences with your service.
- I have made numerous purchases without any issues, demonstrating my trust in your platform.
- I assure you that my intention is not to misuse the return policy but to address a genuine problem with my order.

6. Resolution Requested
- I request either a replacement of the missing item or a full refund of my purchase.
- I am willing to cooperate fully to resolve this issue, including providing any additional information or evidence required.

I value my relationship with Flipkart and hope this issue can be resolved promptly. Your prompt attention to this matter would be greatly appreciated.

Thank you for your understanding and cooperation.

Best regards,
Naveen
+[protected]
[protected]@gmail.com