Flipkart — Subject: Urgent Follow-up Required: No Response to Coupon Refund Issue

Dear [Customer Support],

I hope this email finds you well. I am writing to express my deep dissatisfaction with the lack of response and action regarding my coupon refund issue, despite being advised to wait for 24 hours for resolution.

As per our previous communication, I contacted Flipkart's customer support team regarding the cancellation of my order and the subsequent loss of the coupon I used. Your representative informed me that I needed to wait for 24 hours for the coupon to be refunded to my account. However, it has been well beyond that timeframe, and I have not received any update or resolution regarding the refund.

The lack of response and follow-up on this matter is both frustrating and unacceptable. I placed my trust in Flipkart's support team to address my concern promptly, but the delay in resolving the issue is undermining my confidence in the level of service provided.

I understand that unforeseen circumstances can cause delays, but it is essential to maintain effective communication and provide regular updates to customers when such situations arise. Unfortunately, the lack of any communication from Flipkart has left me feeling neglected and ignored.

I urge you to escalate my case to a higher-level authority immediately, as the prescribed waiting period has elapsed without any resolution. I expect a prompt response with clear information on the status of my coupon refund and a concrete plan for resolving this issue.

Additionally, I kindly request that you expedite the refund process for the coupon in question. It is crucial to rectify this matter promptly and reinstate the trust I had in Flipkart's ability to address customer concerns efficiently.

Please be advised that if I do not receive a satisfactory response within a reasonable timeframe, I will be left with no choice but to pursue alternative courses of action to protect my consumer rights. This may include escalating the matter through consumer grievance redressal forums and sharing my disappointing experience with other consumers via social media platforms.

I sincerely hope that this matter can be resolved swiftly and amicably, restoring my faith in Flipkart's commitment to customer satisfaction.

Thank you for your immediate attention to this matter.

Yours sincerely,
simon faleiro