[Resolved]  Flipkart — Supply of defective mobile phone

Address:	Bangalore, Karnataka
Website:	www.flipkart.com

I had placed a purchase order number OD[protected] on 25 September 2015 on flipkart.com for the purchase of Mi4 64 GB mobile phone. The order was delivered to me on 27th September 2015. On checking the phone, I found that the touch screen was not working properly, which I immediately reported to the customer care through a return request. I was advised to use the phone for a longer period say 6 hours and then give the feedback. I followed the advise but the problem persisted. I got a call from customer care the same day wherein I explained the problem again and reiterated that my return request should be accepted. I was then advised to go for system update and then recheck, though the customer care call was disconnected abruptly before I could apply the system updates. . This also didn't work and problem persisted. I was shocked to receive a mail from flipkart on 27th that my request has been disapproved. How can flipkart take such unilateral decision without considering my feedback. I have paid for proper and functional mobile phone, then why should I suffer ? On 29th September, I placed a fresh return request and on the same day, I got a call from customer care wherein I have categorically advised them that I need my refund at the earliest as I am not able to take this mental harassment anymore.