[Resolved] Flipkart — taking delivery charge even after fulfilling all the term and condition of free delivery

Aashu022

from Tohana, Haryana

Address:

New Delhi, Delhi, 110025

On 29th may 2018 i booked two book "lakshay rajasthan part - 1 and 2 which was sold by the same seller i. E, lovely books and total cost which i need to pay is only 782 rupess (Which is more then the amount for getting the free delivery) but you (Flipkart.com) charged me a total amount of 852 rupess. It means that flipkart charged me 35 rupess per book as a shipping charge.

In this respect i also contact the flipkart customer service on the same day i. E, on 29th may 2018 but no response i got even after laps of more than 10 days except one which is auto generated message - we have received your query and we are working on it.

My order number is - od[protected]

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Jun 13, 2018

Complaint marked as Resolved

A representative from Flipkart Contacted me yesterday i.e, on 12th June 2018 and answered/Clarifying my all doubts about charges.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 14, 2018

Flipkart Customer Care's response Customer raised a concern stating that he has been charged delivery charges even after ordering for more than 500. Hence informed that the delivery charges are seller specific. Closing the case.