[Resolved]  Flipkart — Tampered product delivery

Address:

Bengaluru

Have purchased a new brand mobile phone Realme C30 - Locked with Airtel Prepaid (Denim Black, 32 GB) on[protected] with Order ID : OD[protected] from Flipkart.com. When I opened the outer packet I found the mobile box is tampered means it was not sealed and there was no cover also over the phone which is compulsory for every new mobile. It means I got a Used/ Damage mobile and for the same I complained the Flipkart Customer Care on[protected]. On[protected] Flipkart send a mail asking for the pictures of the damaged product and I had submitted it through mail. They gave me a confirmation that my complaint will be resolved within[protected]. But surprisingly I saw that they extended the resolve date upto[protected]. After seeing this I called up Flipkart Customer Care but they were failed to give me proper cause. Then I send them many mails regarding this issue. On[protected] morning I was shocked to see that they close my complaint without resolving it. When I called them up again about this matter they can't be able to give me proper answer. I request to Flipkart please resolved this issue and refund back my money.