[Resolved]  Flipkart — Tampered product delivery

Have purchased a new brand mobile phone Realme C30 - Locked with Airtel Prepaid (Denim Black, 32 GB) on[protected] with Order ID : OD[protected] from When I opened the outer packet I found the mobile box is tampered means it was not sealed and there was no cover also over the phone which is compulsory for every new mobile. It means I got a Used/ Damage mobile and for the same I complained the Flipkart Customer Care on[protected]. On[protected] Flipkart send a mail asking for the pictures of the damaged product and I had submitted it through mail. They gave me a confirmation that my complaint will be resolved within[protected]. But surprisingly I saw that they extended the resolve date upto[protected]. After seeing this I called up Flipkart Customer Care but they were failed to give me proper cause. Then I send them many mails regarding this issue. On[protected] morning I was shocked to see that they close my complaint without resolving it. When I called them up again about this matter they can't be able to give me proper answer. I request to Flipkart please resolved this issue and refund back my money.
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Sep 21, 2022
Complaint marked as Resolved 
Today Flipkart took the damaged product and refund my money back. Thank you very much.
Flipkart customer support has been notified about the posted complaint.
Sep 19, 2022
Updated by Bipashanag
Flipkart don't want to return back product and refund the money.
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