[Resolved]  Flipkart — The mobile not been replaced after confirming the poor front camera quality

Address:	Bangalore, Karnataka, 560061
Website:	www.flipkart.com

Hi All,

Greetings !!

I had ordered a Moto M mobile and initially had a bit of heating issues initially but that was not permanent (only the 2 days)
But when I checked the front camera quality, it was very poor even though it was 8MP . I could easily make out the defect when I compared with the 5MP MotoG4 phone.

I requested to get the phone returned ; they said that it is not possible.
Then I said to get the phone replaced atleast ; They sent a technician to check the mobile instead of getting it replaced.

The technician was so irresponsible that he did not even listen to the query completely and agreed to us that the yes there is a problem and inturn reported the flipkart that there is no issue.

It took almost 3 days to send the technician and 1 whole day to update that it is been rejected.
By then it was already 10 days and they are now saying to go to the service center and get the phone serviced.

My question to them was why would I run behind the service station people for a brand new phone without any of my faults. They have not responded to this on email and when called they disconnect the calls.

Desirable resolution would be that if I could get the mobile replaced if not return.
The phone is a medium priced phone .

I have tried 20+ times to contact and get a replacement done and 10+ email conversations. But no resolution.At last seeking some assistance.

Your assistance is highly appreciated.

Thank you
Manoj Rao