Flipkart — The product box was tampered with before delivering | |||||
I ordered for a Nexus 6 phone on the 2nd of May 2016 and got the order delivered to me on 4th May 2016. But as against the product accessories mentioned on flipkart website, the data cable was missing from the product box. As an end customer, be it myself or anybody else, this kind of a situation will lead to a thought that the product box was tampered before delivering. I first of all raised this issue and requested for a callback. I got the call from flipkart representative yesterday itself and he told me that he will credit Rs. 300 to my flipkart wallet (equivalent to the cost of data cable of the product which i ordered) which i can use it in my subsequent purchase. But still i doubt the authenticity of the product because the data cable was missing from the standard product packing which means that the box was opened before delivering it to me. So, i requested for a return of the product and got a call from the flipkart representative today again and he told me that the product technical team will visit my place by 8th of May 2016 to assess the product and address my concern. That was fine. But i was taken aback when after disconnecting the call, i got an email stating : "We would like to let you know that your return request for Order OD[protected]" has been disapproved since the issue has been resolved through troubleshooting by our executive." I logged in to the website and again requested for return. I am attaching the snapshot of the order placed by me and the email received from flipkart post return request. Was this information helpful? | |||||
Flipkart customer support has been notified about the posted complaint. | |||||
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