[Resolved]  Flipkart — they did not provide me replacement

Address:

i-32 rahmani street jamia nagar new delhi, New Delhi, Delhi, 110025

I have bought a product from flipkart during big billion days, the product
Was asus rog gaming laptop i paid full money * rupees. However i
Received a product but it was damaged. The moment i saw it was damaged i
Filed a refund request it was on october *. I got message technician will
Visit to your home on october th. He visit. I waited till *
October still issue isn't resolved on the october *. I called customer
Care they told me a refund is not available now you have to take
A replacement for that. I said that okay.
They only cancelled my refund request and said to me, your request
Cancelled and we will update request for replacement this happened on
October *.
Then they told within * days we will resolve your issue.
October * came still not solved.
Simply they are telling tomorrow we will solve this issue every time when i
Call the customer support they will tell the same answer
Why this is happening with people, we trusted flipkart and we took a
A product such a heavy amount product from online without a second thought,
In return what we got from flipkart damaged product and they are not giving
Proper service for their customers.
And finally, they have sent me a mail we won't give refund as well as replacement
Please do the needfull

Order id : od[protected]
Account name : shaikh tabish
Mobile number : [protected]