Flipkart — They haven't come for technical visit and fakely updated that the issue has been resolved

Sachin Sachu Sachin

Address:

8/5,kalaimagal nagar, opp to kannan departmental stores, sulur, Coimbatore - 641402

Hello!! This is sachin from coimbatore district, i have ordered a mobile phone from flipkart.. The name of the product is realme 6 pro (Lightning blue).. It is an 8/128gb variant... This specific product is given to flipkart by konde products and services private limited.. This item has been requested for return due to technical issues in this specific product.. And i am clearly notifying you that i have requested for return before the return period is over.. A consumer care company named jeeves consumer services has arranged a technical visit on september14, 2020.. By flipkart.. They haven't come for technical visit and fakely updated that the issue has been resolved by trouble shooting and flipkart has rejected my return request.. As the problem is not resolved i am appealing you for refunding me by taking the product given by you

+4 photos

Was this information helpful?

No (0)

Yes (0)

Flipkart customer support has been notified about the posted complaint.

Sep 12, 2020

Updated by Sachin Sachu Sachin This issue is arranged for a technician visit by jeeves... Flipkart has updated that it will happen before September 14, 2020...but no technical visit happened and the refund request has been rejected... I am requesting Flipkart to take back the product... With all original branded accessories given as it is delivered.. Please take back the product... My humble request..

Verified Support

Sep 13, 2020

Flipkart Customer Care's response Hi, We're sorry to hear that you're facing issues with your Realme 3i (Diamond Blue, 64 GB). We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out. Your kind understanding is appreciated.