Flipkart — thomson smart tv (display not working in warranty period)
FLAT NO. D1, 1ST FLOOR, KAMALA ENCLAVE, B. N. SAIKIA ROAD, SURVEY, BELTOLA, India
NNanni Gehlot on May 24, 2020
I have ordered thomson smart tv (Thomson ud9 124cm 50inch ultra hd 4k
Led smarttv) through flipkart on. But i am facing display problem with
It, from day before yesterday. I'm unable to view the display but able
To hear voice only in some cases. It has not completed an year and i
Am facing issue.. I request you to please slove my problem as soon as
I had called many time in flip cart customer care & thomson tv
Customer care but they are not responding.
I also mail today.
[May 24, 2020] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response May 25, 2020
Hi, Thanks for writing in. We're sorry to hear that you're facing issues with your Thomson UD9 124cm (50 inch) Ultra HD (4K) LED Smart TV. Since the product was delivered to you on 08 Jun 19, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out.
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