Flipkart — Thomson washing machine

I’ve bought an Thomson washing machine from Flipkart on 12th July and it was installed by Jeeves on 14th July. But we received a defective machine as the water fills continuously even if the tub is full and drains from drain line. I’ve raised a complaint to Flipkart and Thomson as well before the 7 day return policy. They told to fill a Tech Visit form and the issue will be resolved by 19th July. But till now no technician has visited to inspect the machine. Every day a new technician was assigned for the job but end of the day they cancel the job. Yesterday also same thing happened but surprisingly I got a message from Jeeves that the job is complete even without the technician visiting and inspecting the machine on 22nd July. Im really fed up with the service. Everyday I call Thomson care they say please wait 48 hours your problem will be rectified. Weeks are passing but no update regarding the same. Today I called Flipkart they told technician will be visiting by 6th of August.3 week for just technician to visit and inspect the machine?? And that is also not confirm. My mother washes clothes by hand from past 2 weeks though we have a brand new washing machine at home.