[Resolved] Flipkart — Ticket fare deducted twice

[Resolved] Flipkart — Ticket fare deducted twice

A asishb from Siliguri, West Bengal Aug 17, 2022 Aug 25, 2022 This thread was updated on Aug 25, 2022

I had booked a ticket on 13 Aug 2022 through Flipkart travel agency, where the payment was debited and the ticket was not confirmed Booking ID:[protected]. I waited for 8 hrs for confirmation, but have not received the confirmation. Since it was an emergency, I booked again the same ticket on[protected], Booking ID:[protected]. Now the previous Booking is also confirmed and the present Booking is also confirmed with the same PNR, whereas the amount has been deducted for the previous booking and for the present booking too, due to a technical glitch from Flipkart end. I have not gotten my refund back. I raised my complaint multiple times via call and via emails, but I didn't get any response in the mail, they called me and told me to wait for 24 hrs but it has been more than 72 hrs I have not received any positive feedback. Was this information helpful? No (0) Yes (0)
Sep 5, 2022 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Aug 25, 2022 Updated by asishb Dear Customer, Greetings from Flipkart Travel !! We understand your concern about your flight booking with the Trip id:[protected] and[protected]. We tried to call you on [protected], but unable to reach you. Please share your preferred time slot ( between 09 am to 09 pm) and alternate number. We are sorry for the trouble you had to go through. We would like to tell you that your case has already escalated for your booking and we are looking into the matter. Please give us some time so that we can resolve your issue as soon as possible. Please be assured the team is working on your case and get back to you with an update in the next 72 hours. We appreciate your patience with us. We would be happy to help you out with your concern. If you still face any issue regarding this you can contact us on toll-free number [protected] or write us on [protected]@flipkart.com Thanks for choosing Flipkart travel. Thanks and Regards, Priya Shukla Poonam Yadav Payal Rani. Anjali Kailash Chand Reena Sonali bhargav Flipkart Customer Support For the last 12 days, I mailed to Flipkart related to my refund and I am getting this above mail from the different support teams, but they have not even processed my refund as per their emails. When I call them they just say that it will get resolved within 72 hrs but here its more than 300hrs. Is this what Flipkart provides service to there customers.
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