Flipkart — Time loss, money loss and creating mental pressure

Address:

92, Savitri Enclave, Behind Hotel Walia Kotwali Road, Najibabad, District- Bijnor U.P. Pin- 246763

Dear Flipkart Team,
I ordered a sparx canvas shoes on 17 September 2023 through flipkart app. This product was delivered on 19 September 2023 at my address. The product i received was used and damaged. I shared the pics of product to flipkart and generated a return request from my behalf. After generating return request wish-master came to me and denied to pickup the product without any proper reason. After that i generated return request again and again but the wish-master rejected my request every time without coming to my address and without contacting me. Till then, my return request is rejected 12 times by your wish-master and circulated me the fake messages that the product is mismatched. The real fact is that the product is same but it is used and damaged. Meanwhile i tried to contact the wish-master and asked the reason for rejection but he cut down my call. It is a matter of 12 times pickup rejection by your wish-master and circulation of fake messages by him. You have killed my time from the very first day, i received the product and forced me to go through a mental pressure. On the other hand, it is a matter of money loss and fake news also. Now, i am forced by the Flipkart Service Team to pursue my case through consumer court. Its a reminder from my side that i now will pursue a case of money loss, mental health loss and fake news circulation by Flipkart Service Team. I have all the proofs, pics and voice recordings to handle my case through consumer court. I have attached a screenshot of the ordered product having order ID.

Thanks
Roopak Kumar
Mob- [protected]
Address- 92, Savitri Enclave, Behind Hotel Walia
Kotwali Road, Najibabad, District- Bijnor
U.P. Pin- 246763