[Resolved]  Flipkart — Tracking I'd [FMPP[protected]] Replacement process is not done by flipkart Ekart

I purchased a lenovo laptop worth 19990 from flipkart tracking I'd [FMPP[protected]] on 3rd January 2021. They delivered it on 5th January but when i open laptop then it's not turning on. I instantly doing return request so my replacement approved by brand but when laptop is reach my nearest hub then i get a call in morning from wishmaster he said "come on my office" and took your laptop that day i said i unable to come because it 13-14 km for from my house so now problem is no one came to give delivery that day yet i received a message "Delivery failed" Verification unsuccessful. After one day when i visited office then wishmaster said very rudely i unable to verify your replacement because image is not download in my system and then i am very disappointed and when i return my home i get message return rejected ( means i don't accept delivery) how can ekart flipkart can do this? i contact flipkart customer care regarding this but no resolution. Please help me i have very headache and tension worst customer experience.