Flipkart — transaction failed but cash got deducted

Address:	Flipkart, Ludhiana, Punjab, 141002
Website:	Flipkart.com

Hello
I am writting this email for refund of my money
On 17th july 2019 i was placing order for redmi k20 pro mobile device for payment of 30, 144 rs with debit card but when i entered otp transaction got failed so i ordered the device via cash on delivery 2nd time
Soon after i ordered the device i got a message that cash has been debited so my money got deducted and order was also not placed
I contacted flipkart they said we did not get the money so i registered the complaint after 17 days of investigation they said that the money has been recieved by merchant
Official bank statement is also attached
And message from bank that i got
This is very poor service by flipkart
No coustmer service is resolving the problem and not taking any action about that
This is huge amount of money for me and i will not let it go if you didnt respond and resolve my issue in 2 days i will file a police complaint against flipkart with official bank statement
So refund my money and resolve my issue
My email - [protected]@gmail.com
Bank name kotak mahindra
Order name - redmi k20 pro
Order amount 30, 144 rs
Account name amandeep singh