[Resolved]  Flipkart — Tricycle

Address:

KRWA 153, vrindavanam, kalady , trivandrum , kerala

Flipkart is having the worst service, service provider and customer support team ever i have seen. I had ordered one tricycle for my son and there was a delay, they committed to deliver the product on jun 24th 2020, but until the product was not received and when i saw the status it was showing delivery failed. Then i raised a complaint with the customer support team, they asked me to wait for 2day (48 hours) to do the needful, but i didn't get any resolution from the support team. I raised several complaints on that same issue then i didn't get any call from flipkart, every day different persons are attending our call and giving different answers regarding, i already pay for this product, there is no option for cancel this item, now we purchased new product from other site, still there is no response from flipkart, i asked them to cancel the order. Even though i am a flipkart reguler customer, this is happened 10 times with me. Even i asked the backend team to connect me with their senior team or escalation team, but they denied to help me with that. This is how the customer support team and the logistic team are behaving and acting with customers. I asked them to forward my concern to the higher level but they completely denied to help me on those issues. Could anyone please let me know how i can i forward my concern to the higher level of flipkart and let their higher level team knows how these frontend, backend and logistics teams and acting on customers issue.