Flipkart — Unable to cancel order

Hi,

I placed an order (OD[protected] for COIRFIT Biolife Visco 8 inch Queen Memory Foam Mattress on Flipkart on 20th June 2022

However, I decided to cancel it on 22nd June 2022 due to some change in my house situation.

To my surprise Flipkart had taken off the order cancellation option from the order. I further reached out to their customer service to get the order cancelled but I have not heard back from them till now.

It is quite surprising as the order was not even packaged or shipped. Any major ethical e-commerce player allows order cancellations before shipping.

However it seems Flipkart is lacking heavily there and forcing products on the customers.

Please help me with the issue and direct Flipkart to operate in an ethical manner with their customers.

Regards,
Ali