[Resolved]  Flipkart — unable to provide warranty service

Address:

403604

I had purchased a water gyser 10ltr of candes make, through flipkart. After 2 months found leakage from water gyser tank. I contacted flipkart and registered a complaint for the same issue. Flipkart provided me vendor contact number and asked me to contact vendor to claim warranty service, as i did the same and asked the vendor to provide me warranty service. Vendor said they will provide the replacement of same product but coustomer has to bare the logistics charges. I completely disagreed with courier charges. Whereas i was asking for warranty service not for a replacement.

Same i had informed flipkart and told them vendor is denieing to provide warranty service. Flipkart asked me wait for days and they will contact with the vendor and update me.

Flipkart made me to wait for 20 days, after 20 day's waiting i got a call from flipkart, informing me that they can help in this matter.

When this product was sold there wasnt any term's and conditions about logistics charges for claiming warranty service. I order flipkart to disclose a term and condition details where the logistics charges written on it for claiming a warranty service.

Regards
Deepak anchan
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