[Resolved] Flipkart — Unethical behavior

rjshmunna

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Hello Team, I raised an issue regarding the delivery delay for one of the product in Flipkart requesting an call back, the support guy informed the same thing which was available in website, so i added up to take some more action from the detail which is already available. Then he escalated to one of the Manager named Deepika, eventhough she is in a superior position, she doesn't take any action. She used the word that she wont provide any solution for the complaint which i have raised. My query here is then what is the point of having an request page to raise issue for making a callback when they are not able to do anything. Why even that team exist when there is no solution from them to the customer. With Regards, Balasubramanian B [protected] Order no: OD[protected] Complaint date: 17/09/2015 Manager name: Deepika

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Sep 22, 2015

Complaint marked as Resolved

just got a first call from a person but i think the issue is not resolved by that but however the mobile is received. Thanks to the right one whoever tried to resolve it as soon as possible

Verified Support

Sep 17, 2015

Flipkart Customer Care's response Tried calling the customer but unable to reach so sent a mail to the customer asking for the convenient time.

Sep 17, 2015

Updated by rjshmunna Call me now [protected]

Sep 18, 2015

Updated by rjshmunna Still waiting for your call

Sep 22, 2015

Updated by rjshmunna There is no call yet but the product is delivered and the complaint is resolved with passive action.