[Resolved]  Flipkart — unethical behaviour, mental harassment / zigaro cricket shoes

Address:

Bangalore, Karnataka

I had ordered a Zigaro Cricket Shoe for Men from Flipkart on the 07th of April, 2019 cause I was needing the shoe by 15th April, 2019 by any case. The size of the shoe which I ordered was 08.On the website there were only two size options were available of size 4 and size 8. I am not talking about in stock or out of stock, the customer can choose either size 4 or size 8, being in stock or out of stock is totally a different thing !

On the 11th April, 2019, I was delivered a shoe of size 6, it was horribly dirty and the spikes of the shoe were missing too. Firstly how did they deliver size 6? I called Flipkart Customer Care, but I didnt get a satisfactory response as I wanted to talk to someone senior. Somehow, I got into touch with the Escalation Department of Flipkart situated at Bangalore. Representing them, Ms/Mrs. Swati Shetty, Grievance Officer, called me and did a Replacement for me. I asked her to get me to her senior, so another person called from there and assured me, in his name, I will be delivered a correct shoe size and a clean piece too.
I was again, on the 15th April, 2019, delivered a wrong size shoe of size 6. To my surprise, I was given again wrong wrong size 6 even though it was not in option !
I mailed the escalation department at [protected]@flipkart.com and this time the Mr. Wasim, Floor Manager of Escalation Department called me. I told all my problem and this time too, he did the process of doing the replacement for the shoe. He again assured me that this time at no cost will I be delivered the wrong size.And I was given the date of delivery of 22nd April, 2019.
On 20th April, 2019, the delivery boy came to me and gave me the shoe and took the replacement then and there and went away.On opening the box, I was shell-shocked, it was again size 6 !
I again mailed to them at around 1900 hours, 20th April, 2019, this time some harsh mails, and I was told me reached within 24 hours. But Mr. Wasim conatcted me on the 22nd April, 2019 at around 1700 hours, nearly after 48 hours, double the time which they promised.
So on that call I found on that this time my portal for replacement was closed so I had only 1 option left to take the refund. Even if i want i cant get the replacement, cause above all I needed the shoe not the money, which I gave. I asked Mr. Wasim to get me in touch with his senior now cause things had gone above the head previously and now they couldn't go down the throat. He told me that he would call me back within 24 hours(the same frustrating time limit) with his senior on line). Its been more than 35 hours and I haven't received any reply from them. As I write this, its 12:15 A.M. on 24th April, 2019. I will attach a screenshot as a proof.

Now the matter o[censored]tmost concern, I had given my money since the last 16 days to Flipkart and still I don't have the thing which I ordered for, instead I have been given fake promises and words, been talking to these people on phone for more than 10 hours now-I have all the call recordings, and have been put on hold for 25 minutes having said they he will put on hold for a minute ! I have not only wasted my tons of energy, but above all MY TIME(sorry to write in caps, but circumstances force me to do so), and it would have been better had i kept this amount of my money in bank and received some rate of interest for it. And now Flipkart is feasting on all that rate of interest, even if they give me a refund. Thats how they are fooling the entire world ! This has been a mental harrassment for me, be it calls or promises or still not answering my mails. Now I am starting to feel that all this is a conspiracy to keep my money and display that the product is delivered. I was need of that shoe on 15th. Its 23rd today and still I dont have it .

Now I want Flipkart to pay me handsomely, even if they have to deliver the shoe free of cost with my money, for all I have gone through, for harrassing me, not delivering me correct things having lodging complaints a number of times, for wasting my precious time and energy and for the mental torture and headaches I have gone though

Please look into this matter very seriously. Its my humble request, cause not only my money is stuck there but also I am going nuts. Hope so this is right place to reach for help as they have been helpless except for wasting my time on phone calls.
Hope you guys reach me out as soon as possible or I will have to take legal and media action after this if this goes unattended !