Flipkart — Unethical Business Activities

I purchased a Bosch Front load washing machine WAJ2416SIN through flipkart.com against invoice No. FAC4LO[protected] dated 3 Dec, 2023. Invoice copy enclosed.

M/s Consulting Rooms Private Limited, Gurugram -registered supplier on flipkart.com - was the seller of the Bosch product.

The product was delivered at mentioned address on 6 Dec, 2023 without inlet hose, user manual and other essentials required for installation and regular operation of the unit.

I was not expecting such practices from Seller / Manufacturer.

Moreover flipkart.com put the blame on the customer for failing to check presence of inlet hose, user manual and other essential parts at the time of door delivery of the product.

flipkart.com is not entertaining repeated return and refund requests, instead claiming to provide resolution by 19 Dec, 2023.

As the product is bought against a exchange of old washing machine, the customer is not having any other means to do away with dirty laundry.

Moreover flipkart.com is luring prospective customers of same product on its website with better discounts, offer and promising delivery of 2-3 days.

These tactics are causing immense mental, social and monetary harassment to me.

Please intervene, investigate and provide speedy replacement / refunds.

Regards,
Nitin Dudeja