On 12th March, I bought 3 things from FLIPKART
1) Nothing Phone 2a, 2) Complete Mobile Protection by Jeeves & 3) 65W charger
on 13th march i received the phone on 13th along and charger the next day.
what remained was the insurance which somehow was to be delivered on 15th march and i waited.
it was later marked delivered when i had received nothing. i checked with flipkart on 16th of march to which they gave me number to Jeeves.
JEEVES tells me we don't have any order connected to your phone number, email id or both IMEIs of the new phone hence we cant help.
I contacted flipkart with this concern and they asked me to wait, i called again on 18th of march and i was told to wait 48 hours.
On 19th my phone fell while i was getting out of car and which damaged the sides and damaged the screen so now i need to claim the CMP(Complete Mobile Protection) i bought right?!
I call flipkart and they say please give us one more day.
Next day 20th march i receive a notification saying your problem is delayed till tomorrow i call them, the team who deals with severe escalated matters tells me sir we will provide u the refund of the insurance as we failed to deliver it, THEY SHOW THEY HAVE DELIIVERED IT. since 15th.
Its like you bought a car or Apple care and when u got into an accident the company say "Sir lets cancel the insurance, u can keep the car/phone we cant help anymore"
I dont want my refund on Insurance money!
i want Flipkart to replace my device with a new one with insurance from the day i get it
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