Flipkart — Unethical trade practice, denial of service, poor service., refuse to deliver product

Address:	560068
Website:	www.flipkart.com

To
Managing director
Flipkart.com
No. 447/b, 1st a cross, 12th main, 4th block,
Opposite bsnl telephone exchange,
Koramangala, bangalore – 560034,
Karnataka, india

Mr. Nishant (Flipkart partner seller)
Information not provided by flipkart.com

Subject: unethical trade practice, denial of service, poor service.

It is with great regret that i am writing this letter to make flipkart conscious to the inconvenience caused to me after availing flipkart deficient services.

That i placed order on flipkart website for “apple 16 gb ipad mini with retina display” which is at 90% discount rate (Ref. Date on wed., 11th may 2016). Actual cost of the product is 23, 003 inr rs. And offered value was 2203 rs.
That i placed order immediately seeing flipkart has such as attractive offer.

I placed total two products on flipkart.com. All my purchases were duly confirmed by them formally. That flipkart.com confirmed my order for “apple 16 gb ipad mini with retina display” on phone.

That i placed order which is in dispute are as follow: (1) order number od[protected] on dated 11th may 2016, 06:49pm and; (2) order number od[protected] on dated 11th may 2016, 07:03pm. Flipkart had also confirmed that my order will be deliver by june 04, 2016. Flipkart sold disputed product in partnership with seller mr. Nishant whose address, contact information is not provided by flipkart on invoices.

However to my surprise, flipkart sent me email on[protected] in reference to my order number od[protected] that “in order to provide all customers an equal opportunity to avail this great deal we had to cancel the following item in your order” that is in order to provide equal opportunity to own low cost ipad to other consumer flipkart cancelled one of my order hence i would get the delivery of one ipad with its order number od[protected].

More shockingly, flipkart sent me another email on 01/06/2016 that flipkart have cancelled my order number od[protected] due to “inadvertent price error in the listing of product”.

That it is a fact on record that i bought the product and flipkart confirmed to sell the same product to me. Flipkart also promised me to deliver disputed product.In respect to my two orders, flipkart also confirmed they are cancelling one order to provide benefits of the same offer to other consumer and flipkart will deliver only product. Despite all the facts on record, flipkart cancelled my order.In fact, flipkart own statement contradicts with each other.

That i am flipkart consumer as per the consumer protection act, 1986.

I am severely aggrieved by flipkart unethical trade practice, poor service and misleading and misrepresentation of information. Moreover, i am humiliated in my social circle which has caused me severe mental agony and stress.

As a consequence of flipkart deficient service, unethical trade practice, misrepresentation, misleading and the repeated incompetency displayed by flipkart employees to resolve my complaint and to further mislead me, i have suffered undue hardship and mental frustration. I would like to emphasize that:
• flipkart have been grossly negligent in resolving my complaint.
• i have undergone a lot of extreme stress and mental agony because of flipkart deficient service. Given the above sequence of events, i request flipkart to deliver me two of a same product that i have ordered i. E. “apple 16 gb ipad mini with retina display” at the earliest.In addition, i request flipkart to;
Compensate me adequately for the extreme stress and mental agony flipkart have caused to me and the cost incurred by me in trying to resolve the matter.In case flipkart fail to resolve my complaint within 15 days