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Flipkart — Upgrade plan problem

I had purchased galaxy F62 last year from local shop, making full payment of 24K, but now after I don't know how my phone got locked due to FLIPKART SMART UPGRADE PLAN. I had enquired that shopkeeper ab this, & he admitted that he purchased that mobile from someone else, and that person who order it via Flipkart is far from approach now, so that ID is unknown from which it has been ordered. I want to my phone to be unlocked, please solve my issue.
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