Dear Sir,
I hope this message finds you well.
I am writing to express my deep disappointment and frustration with the service experience I have had with Flipkart regarding my recent purchase of a Realme TechLife 584 L Side-by-Side Refrigerator with Water Dispenser and Digital Control Panel (Black, 584MS025RMBD).
Order & Delivery Details:
• Order Date: 22nd June 2025
• Delivery Date: 27th June 2025
• Courier Partner: Delhivery
• AWB Number: [protected]
• Order ID: OD[protected]
• Registered Contact Number: [protected]
On the day of delivery, I received a call from the delivery agent confirming my availability. However, upon his arrival, I was shocked to learn that he expected me to personally carry the refrigerator—over 100 kg—to my home. The agent stated that only one person was assigned for delivery, and insisted I arrange help myself, despite the product’s size and weight clearly requiring a proper 4-5 person handling team.
To avoid returning the product, I had no option but to arrange three additional people from my locality and paid them ₹500 to help bring the refrigerator to my apartment. This was an unexpected and avoidable burden—both physically and financially—for a customer.
Installation & Demo Issues:
Post delivery, I received an installation schedule from your service partner Jeeves for 28th June. I was informed that a technician, Mr. Mohd Hussain Shaikh, had been assigned. However:
• The technician was unaware of the appointment when contacted.
• He arrived late and only unboxed and powered on the refrigerator, offering no demo or guidance on using the product or its features.
• He admitted he was unfamiliar with side-by-side refrigerators and could not provide a demo.
• We also noticed that the freezer door was making noise during operation, which he dismissed as a rubber-related issue and proceeded to ask for the OTP, which I declined to provide until a proper demo was conducted.
After this, I received a call from a Jeeves representative who confirmed the technician was not trained for this product and promised to reschedule the installation for 29th June. Unfortunately, no one has visited since, despite receiving multiple automated messages stating that a technician has been assigned. Calls to Jeeves either get abruptly disconnected after one ring, or my number appears to be blocked. Adding to the confusion, the IVR misleads customers by confirming “cancellation” even when “installation” is selected.
Summary of Issues:
1. Improper handling of a heavy appliance during delivery.
2. Out-of-pocket expense incurred due to lack of delivery manpower.
3. Incomplete installation and zero demo provided.
4. Faulty product concern (freezer door noise) unaddressed.
5. Incompetence and lack of coordination by your installation partner.
6. Unresponsive or misleading customer service experience.
This experience has been deeply distressing and unacceptable for a platform of Flipkart’s stature. I made this high-value purchase with expectations of professional service, but unfortunately, what I’ve experienced is inefficiency, negligence, and complete lack of customer empathy.
I request your immediate intervention in:
• Arranging a qualified technician for a full demo and inspection.
• Reimbursing the additional amount I had to spend for delivery assistance.
It is disheartening that such a simple transaction has turned into a source of anxiety and repeated follow-ups. I urge you to treat this matter with priority.
Looking forward to your swift resolution.
Warm regards,
Waqar Khan
Contact: +[protected]
Email Id: shane.[protected]@gmail.com
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