[Resolved]  Flipkart — Urgent Complaint Regarding Undelivered Order - Order ID: OD[protected]

Dear Flipkart Customer Support Team,

I hope this message finds you well. I am writing to express my extreme dissatisfaction and frustration with the recent experience I had with my order, which was placed on September 6th, 2023, for a pair of MOZAFIA Flip Flops (Order ID: [Your Order ID]).

The order was initially scheduled for delivery on September 11th, 2023, as per the information provided by Flipkart. However, to my dismay, the product was not delivered on the promised date. I received no prior communication or notification regarding any delay or change in delivery status. Moreover, I did not receive any calls or OTP requests from the delivery executive, which is the standard procedure for deliveries.

I immediately raised several complaints through the Flipkart platform to seek assistance in resolving this issue. However, I am deeply disappointed with the responses I have received from Flipkart's customer support team. I have consistently been told that the courier service provider confirmed the delivery, despite my clear and unequivocal statements that I did not receive the product. This lack of attention to my concerns is causing me significant distress.

Here is the response I have received repeatedly from Flipkart's customer support team:

"Hi,

We are writing to you about your order.

We have received a confirmation from the courier service provider post all the validation that the product was delivered to your address.

The courier service provider has confirmed that the delivery executive has delivered the product.

We would like to thank you for your understanding."

I want to emphasize once again that I did not receive the product. I have not been contacted by any delivery executive, nor have I shared any OTP for delivery. I have been a loyal customer of Flipkart for a considerable amount of time, and this experience is both disappointing and unacceptable.

As of today, it has been 10 days since my order was placed, and my issue remains unresolved. I have neither received the product I paid for nor a satisfactory resolution to my problem. Therefore, I would like to request one of the following resolutions:

Immediate delivery of the MOZAFIA Flip Flops to my address today.
A full refund of the amount I paid for the product.
I believe these are fair and reasonable requests considering the inconvenience and frustration I have experienced due to the mishandling of my order. I urge Flipkart to take prompt action to rectify this situation and restore my trust in your services.

I expect a swift response and resolution to this matter. If my concerns are not addressed adequately, I will have no choice but to escalate this issue further and explore alternative avenues to protect my consumer rights.

Thank you for your attention to this urgent matter.

Sincerely,

Mukul
[protected]