Flipkart — Urgent Complaint Regarding Undelivered Order - Order ID OD[protected]

I am writing to express my deep concern and disappointment regarding my recent order with Order ID OD[protected]. As per the information available on the Flipkart app, the product was marked as "Delivered" on 29th October 2023. However, I am extremely disappointed to inform you that I have not yet received the product as of today's date.

Between 28th and 30th October, my mobile phone was not functioning properly, which made it impossible for me to contact the delivery person on 29th October when the alleged delivery took place. Upon the restoration of my phone's functionality, I was astonished to discover that the product had already been marked as "Delivered." This has raised significant doubts about the delivery process, especially since there was no direct interaction with the recipient.

In my endeavor to resolve this matter, I have approached my acquaintances and neighbors to inquire if anyone had received the product on my behalf. Unfortunately, none of them confirmed receiving the item, thereby further substantiating that the product was not delivered to the intended recipient.

I would also like to draw your attention to an ongoing concern in our locality (Pincode-783347) regarding Flipkart's delivery personnel. It has been observed that they frequently gather at a specific location near the hospital and ask customers to come there and collect their orders instead of delivering them to the specified address. This practice deviates from the expected delivery service and raises questions about the integrity and transparency of the delivery process.

I kindly request you to address this matter urgently and initiate a comprehensive investigation into the delivery status of my order. Resolving this issue promptly is crucial to ensure the timely delivery of the product as per our agreement. Failure to resolve this matter in a timely manner will leave me with no choice but to take legal action to safeguard my consumer rights.

I expect a prompt and detailed response to this complaint, keeping me updated on the steps being taken to resolve this issue. For any further communication or updates regarding this matter, please contact me at [protected]@gmail.com

Thank you for your attention to this matter, and I look forward to a swift resolution.

Yours sincerely,