Flipkart — Urgent escalation unjust claim rejection despite timely and complete document submission

Dear Sir/Madam,

I am writing to raise a serious concern regarding my mobile insurance claim, which has been unfairly rejected without valid justification.

I had purchased a mobile phone from Flipkart in November 2024, along with an accidental damage protection plan, for which I paid the required premium. Unfortunately, the screen of my mobile device was damaged in June 2025. I immediately initiated a claim request through Flipkart, who then directed me to the insurance service provider Jeevs.

Subsequently, I raised the claim with Jeevs, and the claim was registered successfully. As per their instructions, I uploaded all the required documents promptly. Thereafter, I received a call from the Jeevs team confirming that my documents were under verification. Later, I received an email requesting additional documents, namely:

PAN Card

IMEI Number image

Damaged mobile pictures

All of these documents were shared via email within the timeline. After no further update, I proactively followed up via phone and was again informed that my documents were under process.

Unexpectedly, I then received another mail from the insurance company stating that the documents must be under 3MB in size. I complied immediately and re-sent all the documents accordingly, multiple times — a total of six times. Despite this, my claim was arbitrarily cancelled, citing non-receipt of proper documents.

I strongly object to this unjustified rejection. I have complied with all document requirements, within the stipulated time, and made multiple attempts to ensure successful submission. This experience reflects a complete failure in customer service and accountability — both from Jeevs and Flipkart. Now both parties are refusing to take responsibility.

This is unacceptable. I demand that my claim be reopened and processed without further delay, and that strict action be taken against those responsible for the mishandling of my case. I am prepared to escalate this matter to consumer forums and regulatory authorities if no resolution is provided immediately.

Kindly treat this communication as an official escalation notice and resolve the matter on priority.