Flipkart — Urgent Request for Assistance - Unauthorized Order Received

Fathimathul Nisana Loolu
Modern ENT super speciality institute
Pottammal junction, kozhikode, 673016
[protected]@gmail.com
[protected]
28th september 2023

Consumer Court
Flipkart

Subject: Urgent Request for Assistance - Unauthorized Order Received

Dear Grievance Officer,

I hope this letter finds you in good health. I am writing to express my deep concern and seek your immediate assistance regarding a recent issue I encountered with an order from Flipkart.

On 26th Sept 2023, I received an unexpected delivery from Flipkart containing a product that I did not order, and it was not placed by me or anyone I know. This incident has left me quite distressed and concerned about my safety and privacy. I promptly contacted Flipkart's customer support to report this unauthorized order.

To my dismay, I was informed that Flipkart's policy does not allow for the return of products in such cases, which has left me in a vulnerable position. As a young woman, I must prioritize my safety and privacy, and receiving unsolicited items raises significant security concerns.

I want to make it clear that I am not seeking a refund for this order; my primary concern is to return the product and have it removed from my possession. I kindly request Flipkart's assistance in facilitating the return of this item, as I do not feel safe having it in my possession.

I understand that Flipkart has policies in place, but I believe that exceptional circumstances such as this should be considered with empathy and understanding. I trust that Flipkart's commitment to customer satisfaction and safety extends to this situation, and I request your intervention to resolve this matter promptly.

Please find the details of the unauthorized order below:

Order ID: OD[protected]
Product Description: Victoria's Secret New pure seduction mist and lotion combo
Delivery Date: 26th September 2023

I kindly request that you investigate this matter and initiate the necessary steps to arrange for the return of the product at your earliest convenience. Your prompt attention to this issue would greatly alleviate my concerns and restore my faith in Flipkart's commitment to customer safety and satisfaction.

Thank you for your understanding and cooperation in this matter. I eagerly await your response and a resolution to this issue. You may contact me via email at [protected]@gmail.com or by phone at [protected].

Sincerely,

Fathimathul Nisana Loolu