[Resolved]  Flipkart — used tv with missing accessories

Recently placed an order with flipkart for bpl vivid series 80cm (32) hd ready led tv (T32bh23a/t32bh33a/t32bh30a) order id od[protected], delivered on sun, dec 15, 2019.

17th december 2019, technician came for bpl tv installation. Technician told us, the box looks like re-packed and some accessories were missing in that box (Immediately informed with flipkart customer care).

Installation was not done. But the technician told us "the call will be closed". I was surprised and later we found that tv is looks like used one and two different delivery addresses were pasted in the box (First one in the name of kamaraj dated 13th october 2019 and second one loganathan dated 15th december 2019).

Actually the product was under flipkart assured but received used one with missing accessories. Very bad experience for us.

I tried to reach customer care (More than 10 times).
Customer care executives & escalation team member are not ready listen and not ready to help, worst support.
They are not ready to take action for this issue and they avoiding and dragging. After several call finally received a complaint number in[protected]. The executive ask me to call after 24 hrs.

We trusted flipkart and placed order.

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Escalated for replacement or refund but received installation completed mail.
Without installation i am getting installation completed mail from flipkart, even after several calls and emails.

Kindly do the needful to get assured product.