[Resolved] Flipkart — Vivo smartphone

Sunilkumar Radder

Address:

Sunil kumar

I ordered vivo mobile phone of ₹14240 on July 23rd 2020 the expected delivery they offered on 1st July. When am not received the product on 1st July I called to flipkart team they told we will deliver the product 10th of July. But am not received the product 10th July. Again am contacted flipkart they assured we will solve the isaue 24 to 48 hours. But within 24 hours am received the mail regarding Product canceled the seller so we will sorry for inconvenience and we will refund the amount within 21st July. Without my knowledge they canceled the product. The product I ordered on flipkar sale discount of ₹2760. Now the price hiked ₹16990. So kindly accept my complaint...
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Aug 5, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 13, 2020

Updated by Sunilkumar Radder OD[protected]

Verified Support

Jul 15, 2020

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Vivo Z1x (Phantom Purple, 64 GB)' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 12 Jul 20 and it will be reflecting in your credit card by 21 Jul 20. Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care with the refrence number (062493) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell. Your kind understanding is appreciated.