[Resolved] Flipkart — vivo z1 pro not delivered yet

jaibulchandani

from Shamli, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201206

I booked a mobile phone named Vivo Z1 pro on 16th July 2019, Promising date of delivery was 18th July 2019, this product came to my place on 17th July 2019 but I was not present to receive product because I did not have any prior information about it.
Then the product was not delivered to me on 18th July 2019. I made contact with the delivery boy he told me that the product was returned even before the promised date.
After that, I made Contact with Flipkart customer care they promised me that I would get my product till 21st July 2019 they did not give me any proper information. Daily they only made excuses.

I wasted so much time to contact them but still 22nd July 2019 I did not get my product and I am still trying to contact them.

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Sep 16, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response Hi,

We are sorry to let you know that your order (OD[protected] has been canceled by the courier service provider due to unforeseen reasons. We request you to place a fresh order. However, the seller has confirmed that the refund has been completed on 23 Jul 19 and will be reflecting in credit card by 31 Jul 19.

Your kind understanding is appreciated.