[Resolved]  Flipkart — Vu tv. Defected product delivered not yet replaced and no proper response

Address:	635109
Website:	flipkart

I have purchased vu tv on march 2nd and it was delivered on 6 of march and installed on the same day.
But on tuesday night it was not working. I raised a return request on the wednesday and i was told it will be replaced within 2 business days that is 10 march i dint have any update on that and got a call from flipkart customer support on the service then i raised the concern for which they responded that the technician has falsely informed that i was unavailable. Then i raised the alarm i was again told on friday the eta would be sunday 4:30 but when i called sunday i was told eta is monday.

When i called monday 13 march they told it will take another 24 hours to check the complaint and i may get the new product only in next 5 business days.

When i called customer care they say they would need 2 more days to uninstall and after uninstallation they will initiate delivery may be 2 days after uninstallation i. E on march 17

I have paid for a product and have to wait 15 atleast days to recieve the product for which i have paid.

Importantly when i asked the customer care to connect to the concern team they are not ready to do that

Ignorance!!!

Thanks,
Surya
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