Flipkart — Vu Tv replacement for defect peice

Address:Hyderabad, Andhra Pradesh, 500090
Website:Flipkart

For the order id from Flipkart OD[protected], I have purchased VU Tv on 27 Oct, delivered at Hyderabad address pin code 500090 and I requested to Installation to be done at different address which is my brother's address at bhupalapally 500090.Technician has visited and installed the TV but Tv not switching on technician confirmed that it was a defect piece and informed that new TV will be replaced in that.

I have called Flipkart customer care executive and informed about the defect piece that I was received, your flipkart executive confirmed that technician visit the address and uninstall the old Tv and new TV will be installed by technician same time.
On the very next day received a call from Flipkart executive informed me that uninstallation for defect one will be done first installation of new TV will done after delivery of new one, and new TV will get delivered at address where Installation has done when I asked your executive that "I have been confirmed by your executive that uninstallation and installation will be done at same time" than your executive said that "last executive that you have spoke to you has given wrong information sorry for mis communication" than I said k for that...

Again I received a call from your customer care executive and informed me that new TV cannot be delivered at installed address pincode 506169 as it is not a serviceable Location when I asked your executive that "I been informed by Flipkart executive that it will be delivered at installed address " again your executive said that sorry sir last executive has given wrong information due to miscommunication sorry for that.. I have requested Flipkart executive that can new TV delivered at nearest serviceable Location He said ok for that. This is the final decision and it is inevitable and this is correct information

Today I.e 13 Nov received a call from Flipkart executive from large appliance team vide ph no[protected] has confirmed that it cannot be delivered at "new location and it will be delivered at old delivery address only and sorry for wrong information given by our executive"/because of mis communication."

present I am not staying at old delivery address I.e Kukatpally Hyderabad location pin code 500090.

Your flipkart executives are substandard fellows, I have been wrongly communicated for four times executive are not aware of the process just say sorry for wrong information.

Post purchase of the product your flipkart team not give any service I fed up with service from Flipkart. It's a mere cheating from Flipkart.
My hard earned money is at risk.. kindly provide a solution ASAP.

If your not deliver the New TV at serviceable Location as requested I will lodge complaint at consumer court..
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