Flipkart — What is the status of Incident:IN[protected]

I ordered a product name Gate 2023 previous solved papers but received different product. So i requested for replacement with a proper reason. My replacement request was approved by flipkart. But the delivery boy who came to my address today (21st August 2022) to replace the product didn't replace it stating the reason that he was supposed to replace the same product not the different product. I even said to him that my replacement request for different product is approved by flipkart, but delivery boy kept insisting me to complain flipkart, instead of investigating whether my claim is right or wrong. With no further investigation the delivery boy went back without delivering the replacement product.
So regarding this issue I called customer support of flipkart to solve this problem that i am facing. After confirming my problem to them I was made asure that my replacement request was valid and it was a mistake from their side. After few hours I was got a mail regarding my issue which contained incident number IN[protected]. So if it is possible to know the status of the given incident number it would be a very kind help for me.

Tracking id: FMPR[protected]

Replacement id:[protected]

Order id:OD[protected]