Flipkart — Whirlpool 6 kg Magic Clean 5 Star Fully Automatic Top Load Grey

I had placed an order with an order ID OD[protected]Invoice attached) on 25th of Feb 2023, for which the product was expecting to be delivered on 26th of Feb (Sunday),
Flipkart delivery persons (3) came to my house at around 16:10:00 and while opening the package it has been found that the machine is damaged from right back corner, then he agreed to take back the package and said that flipkart will deliver a replacement order,
Those delivery persons took back the machine with them at around 16:23 :00
(13 minutes taken to unpack and then repack the machine)
(Refer the attached CCTV footage taken from the camera of my neighbour in the flat just in front of my flat entry.

Please note- I didn't provided any OTP to any of them as I had not accepted the machine yet,

But suddenly at around 23:25:00 I got a notification message on my mobile phone that my product is marked as delivered by Ekart, and on the app it is showing as the delivery is verified via OTP.

On the very next morning on 27th Feb 2023 at around 11:04:00 I had raised a concern regarding this on flipkart and they promise me that they will take care of this and resolved my concern on or before 4th March 2023,

But since then, I am just following up on the calls and in the below chat with customer care, but no phone call received from the flipkart team to resolve my issue, and they have marked this issue as resolved 3 times between this waiting period.

I had asked the customer support team whether I need to register a police complaint or a complaint at Jago Grahak Jago, but they told me that this would not be required or please wait till 4th March, as the Flipkart team will resolve my issue on or before 4th of March.

But yet there is no response and now they are refusing to deliver my pre-paid order.