[Resolved]  Flipkart — Wildcraft bag, Visko premium screwdriver

My order id is OD[protected] I have ordered 15 products on 15.10.2020 in total under this order id during the big billion days. I can download the invoice and also got the mail invoic from flipkart(evidence attached). But in that pdf the invoice for the specific two products namely Wildcraft Daredevil 43L laptop Backpack (Rs.764) and Visko premium combination screwdriver set(Rs.76) is missing. Consequently, i have been raising this issue from the date since my order got delivered. Regarding this issue, three agents gave me a different resolutions. The first agent who spoke with me18/11/20 named sharmila told me that seller is not able to give the invoice and she asked me accept the flipkart gift voucher from the seller for amount of rs.76. I in turn asked her why seller is not giving invoice, what is the issue, how the amount 76 rupees calculated, why it is being given to me by the seller. Then she cut my call. And again i raised the issue through the app. Then on 19/11/20 i received a call from agent. He told me the same thing that invoice cannot be given but the full refund for the product can be given. and he asked me whether he can place return request. I asked him to call me after 4 hours to convey my decision. Then there was no call on that day. Then today(20/11/20) i received a call again, then a another agent told me the same thing, that invoice cannot be given by seller and the seller will give Rs.100 as gift voucher for the same and she did not give the option for return & refund. By now, i got a mail from the customer support that 100 rupees has been credited to my account as gift voucher. And till now there is no further calls

As a customer i am having the right to get the invoice of the product for which i have paid money. The wildcraft bag has 18 months manufacturer warranty. Without invoice i cannot claim the same. and moreover since i work in government, i need the invoice for reimbursement purposes. and moreover i am mentally affected to place the future orders especially large appliances from flipkart